Patient journey transformation
for dental practices

DentalPX specialises in transforming the new patient journey for dental practices.
We ensure patients receive an exceptional experience while maximising commercial opportunities.

DentalPX specialises in transforming the new patient journey for dental practices.

Turn New Patient Enquiries Into Booked Appointments

Maximise conversions, Reduce admin, Delight patients. DentalPX handles your new enquiries so you don’t have to.

  • Up to 20% increase in new patient appointment conversions

  • Minimum 5x ROI on spend

  • 90% call answer rate and 100% digital lead response rate

  • Extended support – 7 days a week, up to 15 / 24 hours a day

  • CRM integration and automation for visibility and performance tracking

Turning interest into bookings

DentalPX specialise in converting patient interest into confirmed appointments that grow your dental practice.

Inbound clinic

teams

With expert, professional staff, our teams efficiently manage appointment requests and modifications while delivering immediate, accurate responses to frequently asked questions. Our focus on first contact resolution ensures patients receive complete assistance during their initial call, which builds trust and establishes reliability in your brand experience.

Outbound clinic

teams

Our outbound clinic teams turn your new patient experience from ‘meh’ to ‘wow!’ Using your lead lists, we engage with potential patients through calls, digital communication, and reactivation efforts. With automated processes that combine email, SMS, and telephone outreach, we maximise patient connection opportunities and boost ROI.

Our Chatbot

solution

For those brands that need a little extra, we offer a chatbot solution to compliment human teams. Our intelligent chatbot partners can answer enquiries promptly outside regular business hours while relieving telephone pressure on clinic staff during busy times. Our chatbots provide personalised responses that enhance patient satisfaction and engagement.

Why choose DentalPX?

While you perfect smiles, we perfect your patient journey. DentalPX ensures no enquiry slips through the cracks, turning interest into confirmed appointments and giving your dental practice the consistent growth it deserves.

  • Operational Efficiency
    Our advanced customer relationship management (CRM) system streamlines patient management whilst dedicated communication teams allow dental staff to concentrate on in-clinic patient care. Comprehensive data analytics identify trends and improvement areas, with on-site coaching enhancing staff capabilities for better patient interactions and increased productivity. Round-the-clock live chat support ensures patient queries are managed effectively at all times, boosting overall service efficiency.

  • Increased commercial opportunities
    Efficient enquiry handling leads to higher appointment booking rates, whilst automated reminders and follow-ups significantly reduce no-show rates. The system also improves patient retention and successfully reactivates dormant patients, creating additional revenue streams for the practice.

  • Enhanced patient experience
    Patients benefit from a seamless and efficient booking process with prompt responses to enquiries and FAQs across multiple channels. Personalised and proactive communication, both online and over the phone, creates a superior patient experience whilst giving front-of-house teams more time to focus on direct patient care.

Where Leadership Meets Innovation

Meet the people who live and breathe patient conversions.
We’re all about delivering smart solutions, seamless communication and growth that speaks for itself.

Claire Burroughs

Group Managing Director

Jon Lovell

Director of DentalPX

“Our approach is data-driven and built on transparency in the service we provide. Clients simply want to understand what activity has taken place over a day, week or month, and how many appointments have been booked. We work closely with the CRM providers our clients use to ensure the data is accurate and functional from the outset. The longevity of our dental partnerships is central to our service, and we are committed to becoming an integral part of each client’s team.”

– Claire Burroughs, Group Managing Director

“Since partnering with Jon and his team to handle our new patient calls, we’ve seen a significant improvement in our new patient conversion rates. Their dedicated team ensures that no new patient enquiry goes unanswered, providing a consistent and professional first impression every time.”

Lee Bilcock, Kana Health Group, Head of Growth and Development

“As a dental practice our first priority is patient experience. We hadn’t realised the positive impact of having a company like DentalPX to handle our new patient enquiries. Both our patients and Dentists are benefitting from the service.”

London Centre of Cosmetic Dentistry

“DentalPX came on board at a time that we really needed the support to handle our new patients. They understood our culture and I’ve now built a great relationship with Jon and the team. I highly recommend DentalPX, I’m so glad they are part of our team!”

Paula Arias, London Centre for Cosmetic Dentistry Practice Manager

Connected to Your Platforms. Driven by Innovation

At DentalPX, we make welcoming new patients effortless, not complicated. That’s why we integrate seamlessly with all major CRMs and booking systems. If you’ve found a platform you love, we’ll work with it, no need to start from scratch. If your current patient management system shines for existing patients but falls short on onboarding, we’ll help you discover a CRM that’s smarter, faster and built to grow your practice.