We focus on the new patient journey
Whilst we can manage existing patient calls when required, we recognise that your team knows your current patients best. The reality is that many dental practices already provide exceptional customer support – both digitally and in person – for their existing patients.
Meanwhile, new patients or people trying to get in touch with you out of hours might be struggling to get through. That’s why we provide staff up to 24 hours a day, so that no call, email or message goes unanswered. Every time a new patient wants to ask about pricing, a procedure or simply wants to book an appointment, we’re there for them giving your team the ability to focus on what they do best – wowing your clients.
Complete Solutions for Patient Enquiries
No one knows your brand better than you
Your dental practice has its own unique voice, values, and approach to patient care. We understand that maintaining this consistency across all patient interactions is crucial for building trust and loyalty. That’s why our team works closely with you to understand your practice’s specific protocols, terminology, and patient care standards. Every interaction is handled with the same level of care and attention to detail that your patients expect when they visit your surgery.
“DentalPX came on board at a time when we really needed the support to handle our new patients. He came to the practice, met the team and spent some time with us. Through DentalPX, I was able to see certain difficulties from a different perspective, which became very useful. They understood our culture and I’ve now built a great relationship with Jon and the team. I highly recommend them, I’m so glad they are part of our team!”
A true partnership approach
Think of our service as having a skilled reception team that never takes holidays, never calls in sick, and maintains consistent professional standards throughout every interaction. We’re designed for dental practices who need additional support but want to maintain complete control over their patient experience.
Our team members are trained professionals with comprehensive knowledge of dental practice management systems and patient care protocols. They understand the nuances of dental terminology and can handle sensitive enquiries with appropriate discretion and care.
Seamless integration and communication
Every message, every booking request, and every patient interaction is documented and communicated to your team instantly. Our advanced CRM systems ensure you’re always informed about patient contacts, urgent matters, and appointment changes as they happen.
Whether you need support during busy periods, after-hours coverage, or comprehensive call management, our flexible service adapts to your practice’s specific requirements. We scale our support based on your needs, ensuring you never miss an important patient contact whilst maintaining cost-effective operations.
Our approach is simple: we listen, we learn, and we deliver results that strengthen your patient relationships and support your practice’s growth.
