Why choose DentalPX outbound clinic teams?
At DentalPX, we understand that running a successful dental practice requires your complete focus on patient care. Meanwhile, marketing is expensive, and there’s no point paying for leads if you don’t have the time to chase them effectively.
Our outbound contact strategy, combined with a comprehensive CRM system, takes the burden of lead management off your shoulders whilst ensuring no opportunity is missed. Let us handle the legwork whilst you focus on delivering exceptional patient care.
Our team provides transparent guidance and support, working collaboratively to help you achieve your revenue and growth goals. With DentalPX’s outbound clinic teams, you can be confident that every marketing pound is working harder for your practice, every lead is properly managed, and every opportunity is maximised.
Our Core Services
Our outbound
contact strategy
Our systematic approach ensures that every lead receives the attention it deserves. We typically make up to six unsuccessful contact attempts (calling up to six times) before a lead is returned to the marketing pipeline for further nurturing. However, once a patient answers and indicates they’d like a call back, we continue our efforts for as long as needed until the booking is successfully made.
Smart systems and automation
To maximise effectiveness, we implement automated digital contact plans that work seamlessly alongside our telephone outreach. Between telephone calls, leads are moved through carefully designed automated digital marketing and sales pipelines through email and SMS messaging. So, if they don’t have time for a call, they can chat to us via email or book an appointment in their own time.
At DentalPX we’re passionate about turning leads into conversions so your brilliant care can turn new patients into lifelong clients.
Complete control and transparency
We’re the sales experts, but you know your patients best. That’s why you maintain complete control over the lead management process. You provide us with the leads you want us to contact, and we work transparently to keep you informed every step of the way.
Don’t have a data list? That’s fine! We’re also experienced in collaborating with marketing agencies to achieve the best possible results for your practice. Just put us in touch and we’ll do the legwork from there.
Our approach is more of a partnership than a traditional service. We’re here to help you understand and properly utilise your CRM system and sales processes, providing guidance and support that enables your practice to grow and thrive.
Achieving eight times return on investment for Kana Health Group
When joining with DentalPX, Kana Health Group were growing. They already had 5 independently operating practices but were struggling to manage their customer support without a company-wide policy on new enquiry handling.
This was leading to missed opportunities and lost revenue. After a DentalPX client recommended us to them, they partnered with us to help stabilise their new enquiry process and improve appointment rates.
DentalPX helped Kana Health Group achieve:
- A return on investment of 8 times their spend with DentalPX for the last quarter alone
- A lead to conversation rate increase of 18% after partnering with DentalPX
- An increase in answer rate to 92% of all inbound calls
How DentalPX delivered results
DentalPX began by clearing the hundreds of patient records that were unattended and were distorting the active contact plans for their existing staff/teams. We created individual pipelines with their CRM system to actively handle the new enquiries from the point of inception via a thorough contact plan that included both digital and outbound call nurturing.
We wrote and delivered clear and comprehensive inbound call answering scripts to allow our team the opportunity to make appointments directly with the patient while they are on the phone. We answered calls 7 days a week from 8am to 8pm, extending Kana’s opening times and ensuring the practice was available when patients were, not just when the practice was open.
“We couldn’t be happier with the service provided by DentalPX. Since partnering with Jon and his team to handle our new patient calls, we’ve seen a significant improvement in our new patient conversion rates. Their dedicated team ensures that no new patient enquiry goes unanswered, providing a consistent and professional first impression every time.”
