Transform your dental contact centre with expert consultancy

We work with dental practices and groups to streamline call handling, enhance patient engagement and boost appointment conversions. We help you ensure that your in-house team can deliver a consistent, compassionate experience. Whether you’re building from scratch or refining your current systems, we bring the insight and tools needed to create a contact centre that truly supports growth.

Comprehensive customer service consultancy

When your business grows, so too do your business demands. For larger companies that are looking at setting up a contact centre – or need some help with the one they already have – we offer a variety of consultancy services, including:

  • Full contact centre audits
    If you’re not sure where to start, we can help you identify gaps in the patient experience with bespoke recommendations aligned to your clinic’s patient journey and operational goals.

  • Performance insights & reporting
    If you know where you need to improve, let us help you determine how with data-driven analysis. Boost appointment conversion, team productivity, and more.

  • Training & scripting support
    With our over 20 years of experience in sales and customer support, our trainers can show you how to improve call quality and consistency through custom scripts and team coaching.

  • Scaling your business
    From a single practice to multi-site groups, we can help you streamline and grow your patient communication strategy without disrupting your customer experience.

Tailored training programmes to help you get the most out of your staff

At DentalPX, we’re passionate about ensuring your patient experience is fantastic from the first call to the last. That’s why, as part of our consultancy services, we offer customised training sessions designed to enhance the skills and confidence of your internal team members.

  • Best Practices
    Educating staff on industry best practices for patient interaction, communication, and customer service to ensure a consistent and high-quality patient experience.

  • Continuous Improvement
    Ongoing coaching and support to address specific challenges, ensuring that your team remains adept at managing patient enquiries, bookings, and follow-ups.

  • Performance Metrics
    Implementing performance metrics and feedback loops to monitor progress and identify areas for further development.

Helping you find the best-fit technology to match your requirements

We often find that when we ask dental practices what CRM they use, they tell us about their fantastic patient management system. However, the reality is that these systems are built for different purposes. Whilst your internal system is great for booking, diary visualisation, and patient notes and history, it often fails to serve your new patients as well as it should.

You need a specific tool for a specific job; you wouldn’t use a fork to eat ice cream!

That’s why we routinely recommend a new (and separate) CRM for your outreach to new and potential patients. In fact, we’ve done it so often that we built our own! So, whether you want us to integrate with something new, current, or what we use in-house, we’ll help you pick a system that gives you the best return on your investment.

  • Patient Management:
    You need a centralised database for storing patient information, making it easily accessible for your customer care advisors.

  • Automated Scheduling:
    The best CRMs simplify the booking process with automated reminders to reduce no-shows and optimise appointment slots.

  • Personalised Communication:
    Your bespoke messaging should be sent out as automated updates keep patients informed and engaged throughout their journey.